Under The Renting Homes (Fees etc.) (Holding Deposit) (Specified Information) (Wales) Regulations 2019, when taking a holding deposit, specified information must be provided to the contract holder.
A summary of the specified information includes:
- Holding deposit amount (no more than one week’s rent)
- Property address the deposit relates to
- Who will receive the deposit (landlord or letting agent) and their contact details
- Proposed contract duration and proposed occupation date
- Rent amount and rental period (e.g. monthly)
- Any proposed additional, modified or omitted contract terms
- Amount of any security (tenancy) deposit
- Whether a guarantor is required, and any conditions for a guarantor
- What reference checks will be carried out
- What information the landlord/agent requires from the applicant
The Tenancy Manager handles Holding Deposit tracking for you and generates a terms and conditions PDF to send to the prospective tenant when requesting a holding deposit.
Quick steps (Tenancy Manager)
- Log in to Tenancy Manager → Applications → Holding Deposit.
- Click Add New and choose a country (England or Wales), a landlord and a letting unit.
- Enter payer name, monthly rent, proposed tenancy deposit and holding deposit (must be ≤ one week’s rent).
- Choose payment method: online payment (paste your payment link) or bank transfer (add bank details in Tenancy Manager → Settings). For Wales, you can add proposed contract length, guarantor info and an option to include a draft periodic contract.
- Save and Download PDF. Payment of the deposit constitutes acceptance — no signature required.
- Update payment status (Awaiting Payment / Paid / Refunded / Offset / Retained). Once marked Paid, you can create an Applicant to generate an application record.
For the full step‑by‑step guide and troubleshooting, see the holding deposits tech‑support page.
Legacy specified information PDF
- Old holding deposit receipt can be downloaded here (legacy — retained for reference; will not be updated).
