Issue and symptoms:
When you are trying to build a tenancy, you do not see the save and build dropdown at the bottom of the last page; you may see an error (such as 413) or a dropdown with no options to select.
Issue reason:
This typically happens after we update the code on the servers, but your browser has saved the old code from our website in its cache and is still loading the old code.
How to fix:
To fix this, try a hard reload of the page first (not consistently successful; see next option).
- Edit the tenancy you are having trouble with. If you see a pop-up, click dismiss.
- Hard reload that page by holding Shift whilst clicking the refresh button in your toolbar. There are also keyboard shortcuts, for which please see here.
- Click page 6 and see if the dropdown appears (if not, try a hard reload of that page).
If that doesn't work, follow these steps to fix it (this option works in all cases).
- From the tenancies list, click "add new". If you see a pop-up, click dismiss.
- Do NOT add a profile.
- Choose the appropriate tenancy type and deposit option from the first two dropdowns on page 1.
- Select a landlord from the dropdown (if none, add a new one).
- Select a letting unit from the dropdown (if none, add a new one).
- Enter the required tenancy start or occupation date field (any date is OK for this test). Click next to page 2 and enter “Test” in the tenant name field. These fields are mandatory.
- Click next to the last page.
- Select Save and Build from the dropdown and click Save and Build. (You will see it because everything else was left blank).
- When complete, click the green completed to double-check that the PDF opens. If it doesn't, contact us.
- You can now try to edit the agreement where you initially saw the error. If that still shows the dropdown problem, go to next below.
- Edit the blank agreement you just tested by adding all the details; it will work from now on.
