If your tenant is experiencing issues (e.g. the page freezing) when attempting to sign the tenancy agreement via Signable, there are a few quick troubleshooting steps they can try:
- Use a Private/Incognito Window - browser extensions or cached data can sometimes interfere with digital signing. Opening the link in a private or incognito window often helps.
- Disable Pop-Up Blockers -- Ensure any pop-up blockers or browser security extensions are temporarily disabled, as these may prevent the signing window from functioning correctly.
- Try a Different Browser or Device -- Switching to a different browser (e.g. Chrome, Firefox, Edge) or using another device (phone, tablet, or computer) can sometimes resolve unexpected compatibility issues.
- Clear Browser Cache -- If using the same browser, clearing the browser's cache and cookies can sometimes help resolve performance issues.
- Ensure a Stable Internet Connection -- A weak or unstable connection might cause the page to freeze during the signing process.
If they've tried the above and are still experiencing problems, please send us more details (such as the browser and device they're using), and we'll investigate further or assist with an alternative solution.
