Use this page as the starting point for the Guild's service manuals. Each manual collects the main help pages for that service in workflow order, so you can find the right guide.
If you are dealing with a property in England or Wales, still use the correct country website for legal guidance. These manuals are mainly for using the Guild tools and member services.
Tenancy Builder Manual
Start here when creating tenancy agreements. This manual covers choosing the right tenancy type, building the agreement, downloading PDFs, digital signing, credits, and common troubleshooting.
Open the Tenancy Builder Manual
Applicant and Application Form Manual
Use this when collecting applicant details before referencing. It covers online application forms, access codes, AI application analysis, bank transactions, holding deposits, and applicant reports.
Open the Applicant and Application Form Manual
Inventory Manual
Use this when preparing inventories. It covers templates, rooms, photos, AI analysis, PDFs, printing, digital signing, and common inventory troubleshooting.
Open the Inventory Manual
Tenancy Manager Manual
Use this for property and tenancy management. It covers landlords, letting units, tenancies, rent tracking, invoices, reminders, statements, and account settings.
Open the Tenancy Manager Manual
Referencing Manual
Use this for tenant referencing and tenancy assessment reports. It covers applicant details, credits, downloading reports, delays, duplicate reports, and what to do if a report shows no result.
Open the Referencing Manual
Account and Subscription Help
Use this for login, profile, billing, and subscription questions. It covers payments, renewal, upgrades, cancellation, invoices, certificates, subscriber details, and sub-users.
Open Account and Subscription Help
For account access or help finding the right page, use the support form.
