Issue
Occasionally, customers report that the EPC doesn't display when using a certificate number to attach an EPC; it's also missing when viewing or printing the built agreement PDF.
How to fix
First, open Tenancy Builder in a new private window (called Incognito in Chrome) and create a minimal test agreement. Complete only the required fields, add the EPC certificate number, then build the PDF.
If that works, try editing the agreement you were having trouble with - still in the private window.
It's also possible that the certificate number is wrong, but our system incorrectly said it existed. Please use the government EPC finding service to quickly check the certificate number (don't use the postcode; instead, choose the option to search by certificate number).
If the certificate number is correct and you're still having trouble, please submit a new ticket and provide the certificate number so we can test and resolve it.
