Analyse Tenant Applications with AI Tools

Start here: For the full workflow, see Applicant and Application Form Manual.

After a prospective tenant completes the online application form, you can use AI to summarise the application data, including bank transactions, if authorised.

To ask the prospective tenant to authorise 90 days of bank transactions using the secure Open Banking protocol, ensure to select the option when adding the applicant.

Analyse the application

To analyse the application, follow these steps:

1. Navigate to Applicants in the sidebar of the Tenancy Builder part of the website
2. View the application via the actions button
3. Scroll to the bottom and click Analyse with AI.

The first analysis may take a few moments, and a detailed application summary will be displayed. The summary will include bank transactions if the prospective tenant authorised them.

Upload files

At this time, any files that the applicant uploads, such as payslips or passports, are not added to the AI summary.

However, you can manually upload any PDF document to the AI, including passports, payslips, accounts or references.

If the applicant selected Send later on an upload page, those files will not be attached to the application. Ask them to send their ID and income evidence separately, then manually upload any PDF evidence to the AI if you want it included in the application summary.

Questions about the application

Once the first summary is complete, you can ask follow-up questions about the application. Bank transaction questions will only work if the prospective tenant authorises them.

Example questions for the AI might include:

• Using the bank transaction data, confirm regular income transactions
• How old is the applicant
• How long have they been living at their current address
• Using the bank transaction data, does the applicant have the means to afford the property?

Viewing bank transactions

The bank transactions are sent to us in a complex JSON format that isn't easily readable by humans but is easy for AI to parse. 

You can view the applicant's transactions as raw data by doing the following:

1. View the applicant and click Analyse with AI at the bottom
2. After the initial summary has been completed, close the AI popup with the X at the top right
3. Click Analyse with AI again. This time, at the top of the chat, you will see all the raw data that was passed to the AI for the initial summary, including any transactions we have received.

If you want a more readable list of transactions, try typing "Please generate a CSV table of last month's transactions" into the AI.

(You might try last week's or last month's transactions to begin with. Some of the data we are sent can be hundreds of lines).

Saving the AI response

It's a good idea to save both the application form as a PDF (see the separate button for that when viewing the applicant) and the AI response. To save the AI response, click the Print/Save button at the bottom of the AI chat.

Feedback

We'd be grateful for feedback on questions that work particularly well or poorly. Or anything else about the applicant system in general.