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The Renters' Rights Act 2025 is now in force. For existing assured and assured shorthold tenancies in England that are wholly or partly in writing, the prescribed Information Sheet 2026 must be given by 31 May 2026.
Many landlords and agents are not dealing with one or two tenancies. They are dealing with dozens, sometimes hundreds, all of which need attention within the same deadline.
That creates two practical issues.
The first is volume. Downloading the PDF, attaching it manually, and sending one email at a time takes time and makes it easier to miss someone.
The second is evidence. You need to know who the document was sent to, when it went out, and whether any address bounced or failed, so you can serve it another way if necessary.
For bigger portfolios, bulk service is a good way to get this done properly and on time.
The Guild's Email Campaigns feature in Tenancy Manager gives you a straightforward way to handle this at scale (max 200 per send).
You can upload the Information Sheet PDF, send it to multiple tenants in a single campaign, and then review delivery reports for each recipient. That gives you a record of who was included and makes failed deliveries easy to spot.
If you need the technical steps, follow our step-by-step tech support guide.
There is one shortcut in Tenancy Manager that saves time.
Go to Tenancy Manager -> Rents view -> Bulk Actions -> Copy Tenant Service Emails.
That copies the tenant service email addresses for the selected records, ready to paste into your email campaign.
Note: We are aware of an issue with the CSV upload that prevents it from being sent. I hope this will be fixed tomorrow morning.
Keep the covering message short and neutral. The point is to serve the prescribed document, not to explain the Act in detail.
Suggested wording:
Dear Tenant(s)
The Renters' Rights Act 2025 has commenced, and I am attaching the PDF of the government Information Sheet 2026, which explains the changes introduced by the Act.
Kind regards [your name]
For most cases, that is enough. What matters is that the attached PDF is the correct Information Sheet 2026.
The Information Sheet 2026 is the correct document only where the existing assured or assured shorthold tenancy is wholly or partly in writing.
If the tenancy is wholly oral, sending the Information Sheet alone is not enough. In that case, the landlord must instead provide the written statement required by section 16D of the Housing Act 1988 by the same deadline of 31 May 2026. We explain that in our article on the oral tenancy written statement, and we have a template oral tenancy written statement form.
Some landlords may think a tenancy is oral because the original written agreement has been lost. In that situation, it may still be sensible to serve the Information Sheet as well, in case the written agreement later turns up and shows the tenancy was wholly or partly in writing after all.
Student lettings may need a separate exercise.
For existing tenancies in which the landlord may wish to rely on ground 4A of Schedule 2 to the Housing Act 1988 this year, a separate written statement must also be provided by 31 May 2026. The relevant Guild form is the ground 4A written statement form, and the wider position is explained in our Student Lettings handbook.
This does not replace the Information Sheet where the tenancy is wholly or partly in writing. It is a separate requirement.
You will likely want to run a separate Email Campaign for student tenants with the ground 4A PDF attached.
Suggested wording:
Dear Tenant(s)
The Renters' Rights Act 2025 has commenced, and I am attaching a PDF of the ground 4A statement for the student HMO possession ground.
Kind regards [Your name]
That keeps the service exercise clearer and makes it easier to evidence later.
The sensible approach is to start now, while there is still time to catch failed deliveries.
Run the campaign early. Check the delivery reports. If any email bounces or fails, re-serve promptly using another suitable route in line with the tenancy and the usual service rules.